Jessica
Agentic Operating System for Dental Practices
An autonomous clinical intelligence suite built for modern dental practices. Jessica answers 24/7 inbound patient calls, runs website patient intake chatbots, writes GDC-compliant surgical notes from collar-mic audio, auto-charts BPE scores, and instantly escalates out-of-hours emergencies to the principal via phone calls & encrypted WhatsApp alerts.
Ambient Scribe
Collar-mic audio streaming
24/7 AI Reception
Inbound call booking & triage
Website Intake Bot
Conversational patient intake
Dentally & SOE
Direct bi-directional EHR sync
BPE Charting
6-sextant periodontal parser
Lab Telemetry
CAD/CAM prosthetic tracking
Principal Escalation
VoIP calls & WhatsApp alerts
Feature 1 · Ambient Collar Scribe
Hands-Free Collar-Mic Audio Streaming & Real-Time Dental Scribing
Dentists and nurses wear discreet lapel microphones in surgery. Jessica parses spoken dental terminology in real-time, matching clinician dialogue with procedure codes and GDC documentation standards.
Select Surgery Scenario:
"Good morning Marcus. Today we are placing the single dental implant at site FDI 36 (lower left first molar). Medical history is clear with no changes since consultation."
"Administering one cartridge of 2% Lidocaine with 1:80,000 adrenaline via left inferior dental nerve block and long buccal infiltration."
"Logged 2.2ml 2% Lidocaine 1:80k. Batch EXP 2027. Full depth anaesthesia confirmed in 4 minutes."
"Mid-crestal incision made, full-thickness mucoperiosteal flap elevated. Sequential osteotomy under sterile saline irrigation at 800 RPM. Straumann BLX 4.5 by 10mm fixture seated with 42 Ncm primary stability. Healing abutment 3.5mm height placed."
"Straumann BLX Lot #904221 recorded. 2 x 4-0 Vicryl interrupted sutures placed mesial and distal."
"Haemostasis verified. Post-op verbal and written instructions provided: soft diet 7 days, 0.2% chlorhexidine mouthwash BD, Ibuprofen 400mg TDS PRN. Suture removal review in 10 days."
Surgical placement of single endosseous dental implant at site FDI 36 (Lower left first molar)
Medical history reviewed and confirmed verbally. No changes. Nil known drug allergies. Signed informed surgical consent on file.
1 x 2.2ml cartridge 2% Lidocaine with 1:80,000 Epinephrine (Adrenaline) administered via left ID block and long buccal infiltration. Profound anaesthesia achieved.
- Mid-crestal incision with sulcular release; full thickness mucoperiosteal flap elevated.
- Sequential osteotomy drills (2.2mm, 2.8mm, 3.5mm) under chilled sterile saline irrigation.
- Fixture: Straumann BLX 4.5mm diameter x 10mm length (Lot #904221).
- Torque: 42 Ncm primary stability achieved. Healing abutment (3.5mm height) hand tightened.
- Closure: 2 x 4-0 Vicryl interrupted sutures. Tension-free primary closure.
Suture removal & surgical review booked in 10 days (Dr. Campbell).
Feature 2 · 24/7 Inbound AI Reception
Autonomous Practice Telephony & Out-of-Hours Triage
Jessica answers inbound patient calls within 2 rings, 24 hours a day. It qualifies cosmetic implant enquiries, triages acute emergency toothache pain, verifies medical history, and books appointments directly into the practice diary.
Jessica AI Front Desk
Inbound Patient Telephony · 24/7 Practice Gateway
Good morning, thank you for calling the dental practice. My name is Jessica. How may I assist you with your smile today?
Hi Jessica, my name is Claire Robinson. I was looking at your dental implant treatments. I have a missing lower molar and I am travelling from Edinburgh. Could I book a consultation with Dr. Campbell?
Certainly, Claire. Dr. Campbell leads our implant suite and regularly sees patients travelling across Scotland. He has an assessment slot available this Thursday at 14:00 or Friday at 11:30. Which suits your travel schedule better?
Thursday at 2:00 PM would be ideal, thank you.
Wonderful. I have reserved Thursday at 14:00 with Dr. Campbell. I have sent an SMS confirmation to this number with directions and our online medical history form to complete before you travel.
Auto-Booked Practice Appointment
"Confirmed: Implant Consultation with Dr. Campbell on Thursday at 14:00. Please complete your medical history online before travelling."
Feature 3 · Website Concierge Chatbot
Conversational Patient Intake & Medical History Capture
Embed Jessica directly on your practice website. Patients complete interactive medical history triage, select treatment goals, upload smile photos, and book confirmed consultation slots with zero administrative friction.
Jessica · Digital Practice Concierge
Automated intake & 3D consultation booking
Structured Intake Packet
Profile created in Dentally Cloud with photo consent, questionnaire answers, and calendar hold.
Feature 4 · EHR Integration
Bi-Directional Electronic Health Record Integration
Jessica integrates natively with the UK's leading practice software. Select your clinic's EHR system below to preview live bi-directional synchronisation.
Dentally Cloud Patient Mapping
Cloud API Gateway · v2.4
Payload: { uid: "DNT-992014-UK", site: "36", auth: "GDC-CAMPBELL-91" }
Payload: { sextants: ["2", "1", "2", "2", "1", "2"] }
Payload: { recall: "Suture removal & surgical review booked in 10 days (Dr. Campbell).", diaryLocked: true }
Feature 5 · BPE Auto-Charting
Real-Time 6-Sextant Periodontal Screening Parser
As the dental surgeon or hygienist speaks BPE scores during routine examination, Jessica automatically maps each number (0–4, `*`) to its anatomical sextant and generates clinical guidance based on British Society of Periodontology (BSP) guidelines.
Periodontal BPE 6-Sextant Matrix
Automated Periodontal Diagnosis & Recall
Selected Sextant Analysis:
Pockets < 3.5mm. Localised calculus removed. No subgingival margin involvement at site 36.
BSP Clinical Protocol Action:
Oral hygiene instruction (OHI), subgingival ultrasonic scaling under local anaesthesia where indicated, and standard 6-month periodontal review.
Feature 6 · Lab Telemetry
CAD/CAM Prosthetic & Courier Delivery Tracking
Never seat a patient without their crown in practice. Jessica automatically connects with partner dental laboratories, monitoring 5-axis milling progress, shade verification, and live courier transit times.
All-on-4 Maxillary Milled Titanium-Acrylic Arch
Patient: Eleanor Sterling (PT-7210)
Custom Titanium Abutment & Screw-Retained Zirconia Crown (Tooth 36)
Patient: Marcus Vance (PT-8941)
Upper Clear Aligner Batch (Trays 1 to 12) & 3D Printed Models
Patient: Gemma Sinclair (PT-6632)
Feature 7 · Principal Escalation
Urgent Principal Phone Call & Encrypted WhatsApp Escalation
When acute post-op complications, critical prosthetic lab delays, or emergency spreading infections occur outside practice hours, Jessica automatically dials the principal dental surgeon via VoIP and delivers an encrypted WhatsApp briefing with 1-tap authorisation.
Jessica Outbound Voice AI
Principal Direct Line · Encrypted VoIP Bridge · Evening (After-Hours Call)
Good evening, Dr. Campbell. Urgent clinical escalation from the practice regarding patient Marcus Vance (Patient ID PT-8941).
Patient phoned our emergency out-of-hours line reporting continuous socket bleeding following surgical removal of impacted tooth 38. Pressure gauze has failed. Pain score is elevated.
Do you authorise opening surgery for local haemostatic suture placement or shall I dispatch prescription Tranexamic acid mouthwash to the on-call pharmacy?
Authorise opening Surgery 1. Jessica, ping Marcus’s medical history, surgical chart, and contact directly to my WhatsApp.
Understood, Dr. Campbell. Surgery 1 opened on-call. Marcus notified, and clinical packet transmitted to your WhatsApp.
Jessica AI Practice Alert ✦
Online · Caldicott End-to-end encrypted
1-Tap Doctor Authorisation:
Jessica AI Practice Copilot
Natural language voice & text orchestration for practice owners
Click the orb to hear Jessica
Good morning, Dr. Campbell. All surgeries are connected to the ambient scribe. Real-time note drafting and BPE charting are active with direct Dentally and Software of Excellence (SOE EXACT) sync.
Clinical Infrastructure
GDC Standards & Caldicott Data Isolation
Engineered to satisfy GDC Standard 4.1, Caldicott Principles, and UK GDPR health data isolation.
| Clinical Domain | Specification Detail |
|---|---|
| In-Surgery Audio Isolation | Local on-device audio streaming with instant ephemeral transcription. Audio discarded immediately upon note generation. |
| Website Intake Concierge | GDPR-compliant web chatbot capturing patient concerns, medical flags, and booking confirmed consult slots. |
| Dental Software Interoperability | Bi-directional sync with Dentally and Software of Excellence (SOE EXACT), plus Carestream R4 and Curve Dental. |
| 24/7 Voice Front Desk | SIP inbound telephony gateway answering patient calls within 2 rings with instant diary locking and SMS confirmation. |
| Regulatory Compliance | GDC Standard 4.1 & Caldicott Guardian aligned; HIPAA BAA compliant encryption for private practice patient records. |
| Emergency Telephony Failover | Redundant SIP telephony gateway with automatic carrier failover and encrypted WhatsApp Business API webhooks. |